Terms & Conditions

Please carefully read these terms and conditions. By accessing and using this website you agree to be bound by these terms and conditions. If you have any questions relating to them, please contact us on 01494 4321 21 before proceeding. 

We may change these terms and conditions at any time by updating this page. You should review them on an ongoing basis to ensure you are happy with any updates and by proceeding to use this website you agree to be bound by them. 

Trade customers have a separate set of terms and conditions – Please contact us for further information 

About us

“We”, “us” and “our” refer to Guy Paul & Company Ltd, a company registered in England and Wales at Companies House. Our registered office is Vyman House 104 College Road, 3rd Floor, Harrow, Middlesex, HA1 1BQ, United Kingdom and our registration number is 00796246. 
If you have any questions or queries please contact us on either email: [email protected], telephone: 01494 4321 21. 
The website to which these terms and conditions apply is www.guypaul.co.uk. 

Ordering and Contracts

When you place an order with us, we will send you an email confirming receipt of your order. Your order represents an offer to purchase goods from us, which is accepted when we send you an email confirming dispatch of the order. Any items on the same order which have not been included in the confirmation email for order dispatch do not form part of that contract. 

If ordered goods are not in stock, we will notify you by email or telephone with the option to either remove that product from your order or wait until the item is available. We will not be obliged to supply any other goods which may have been part of your order until the dispatch of such goods has been confirmed in a separate confirmation email for order dispatch. 

Please give us a call on 01494 4321 21 if you would like to make any changes or additions to your order – Note that once an order has been confirmed as dispatched we cannot make any changes. You can cancel your order prior to completion for shipping and we will refund the full cost of the order, including any shipping costs. 

Orders will not be processed until the customer's funds have cleared in full. 

In the unlikely event we decline your order, we shall provide you with a full refund. 
We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified. 

Products and Pricing

We try to maintain appropriate levels of stock however we cannot guarantee the availability of stock at all times. 

Item descriptions and pricing are carefully prepared; orders will only be accepted if there are no material errors in the product description or price. Packaging may not always be exactly as shown on the website due to manufacturer changes beyond our control. 

We supply a huge array of colours / colour based products. Whilst we endeavour to ensure that the colour you see on the website is representative of the product we cannot always control other factors (e.g. monitor colour outputs) we cannot guarantee that the products supplied will always match the appearance on the website. 

Our products and prices are subject to change without notice. We try to ensure that prices on our website are as accurate as possible, however we are not responsible for any errors that may occur. If there is an error in the price of goods in the order placed, we will contact you with the option to continue or cancel the order. All promotional terms apply only within the specific period stated for that offer. 

All our prices include VAT at the current UK rate (where applicable). [Orders to the Channel Islands and countries outside the EC, VAT will be removed automatically by the website]. 


We aim to dispatch your item as quickly as possible on the day the order is received. However please allow up to 5 working days if you have not requested Royal Mail 1st class or express delivery. 
We will ship the order out by Royal Mail 2nd class unless otherwise selected and standard rates applies to UK mainland with additional charges payable if changes are requested. 
Please inform us of non-receipt of items within 10 working days of days of dispatch. 

Returns and Refunds

Please contact us if you wish to make a return or if you have any problems with your order on 01494 4321 21 or [email protected] Please note that due to health and safety reasons we cannot accept returns of any edible food items. 

If you decide you no longer want an item, within 14 working days of receiving the order, then under the Distance Selling Regulations and the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013, we will refund you, on the return of the item in its original and unused condition, provided you have notified us of your wish to cancel. Any return postage costs are payable by the customer unless the goods are faulty. Refunds will only be issued upon receipt of returned goods and by the original payment method. 

Your Account Information

We will only use your personal details to service your account and send you, if requested, specific marketing material relating to our business – we will not make any information available to other companies for marketing purposes. 

We shall not be liable to any person for any loss or damage which may arise from failure by you to take the necessary measures to protect your account details, including the confidentiality of your account and password. 


We take all reasonable steps to make sure that information on this website is as up to date and accurate as possible, however, we cannot guarantee that all the material is always correct. 

Product details such as size, packaging, colour and ingredients are subject to change without notice and the images representing the product are purely for illustration purposes only. 

All material contained on this website is provided without any warranty of any kind. You use the material on this website at your own discretion. 

Exclusion of Liability

We do not accept liability for any loss or damage that you may suffer as a result of using this website. 

Law and Jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with them shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

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